Complaints Procedure

​

Scope
This procedure applies to all Miss Caribbean UK events, covering the conduct of participants, staff, volunteers, and sponsors, as well as policy application. It does not include issues subject to separate procedures.

​

Commitment
We strive to provide excellent service and welcome feedback to enhance our practices. Complaints will be addressed within eight weeks, prioritizing informal resolutions.

​

Principles

• Anonymous complaints are generally not pursued, except under rare circumstances.

• Abusive or vexatious complaints may be terminated.

• Complaints should be directed to the event Director within three months. Typically, investigations begin within one week, though complex cases may take longer.

Procedure

1. Acknowledgment
   Complaints will be acknowledged within seven days with this procedure enclosed.

2. Investigation
   An appointed investigator will assess the complaint within 21 days and may invite a discussion.

3. Resolution
   A meeting’s outcome or a written reply will be provided within seven days of the investigation.

4. Review Panel
   If dissatisfied, request a review within 14 days. The panel will include at least one impartial member, review submissions, and allow complainants to bring representation.

5. Decision
   The Review Panel’s decision, reached by majority, will be provided within three days, shared with all relevant parties, and concludes the process.

 

This process is final, and disciplinary actions remain confidential.

​

​

11-11-2024